Reduce labor costs with 7 x 24 online customer service specialist
With the rapid development of digital economy, people spend most of their spare time on social media platforms. So in order to catch consumers’ attention, you have to jump out from traditional e-commerce framework and enter the social e-commerce circle to build your new retail business. According to recent research, nearly 90% of consumers prefer to use the direct message function on social media to contact business! We understand that it is hard for merchants to respond to all messages in real time, so STOREBERRY E-commerce Platform combines with the retail intelligence “Chatbot David" to be your 24-hour online customer service specialist, handling loads of repeated questions and marketing promotion from a large number of customers around the clock, so that your business is no longer restricted by time conundrum.
Boost sales and reduce cart abandon with fully automated Comment Selling
Guiding customers through the buying process is the key to increasing sales effectiveness! STOREBERRY supports the automated ordering and messaging function, once customers leave a comment "keyword +1" under the Facebook post according to the merchant's instructions, Chatbot David will automatically add the product to the shopping cart and send it to the customer by using instant messaging. And the customers can enter the online store directly to pay with just one-click, which greatly increase the sales productivity!
Live Streaming eCommerce provides a seamless shopping experience
The audience interaction rate of Facebook Live is 10 times higher than that of ordinary videos! With STOREBERRY, you only need to activate the "keyword +1" ordering system and set up the pinned message for your live streaming, then all customers can easily add products to the shopping cart by leaving a comment with keyword during the live streaming! The message specifications are not limited to capital or small letters and single item orders. Whether customers leave a message with "A+1", "a+1" or "A+1, B+1", the system can clearly identify the keywords, and send the shopping cart to the customers instantly.